Industry · Utilities

Utility communication every customer understands.

Usage, billing and service changes affect every customer directly, and arrive as generic text that's easy to ignore. Lont turns them into personalized video that says what each change means for this customer, at scale.

Make every bill and notice clear See how it works

Proven impact

The engine is proven in a randomized trial.

The engine behind this is proven in production: a randomized trial across 45,685 Allianz insurance customers.

41–52%Click-to-open

13 → 36NPS liftamong customers who remembered the video

10×Faster production

Read the full proof

The problem

Utilities send essential information that customers rarely fully understand.

Consumption, bills, service changes, outages: what a utility sends affects customers directly, and it arrives as generic text that's easy to ignore. Customers get the information without knowing what it means for them, so trust drops and support contacts rise.

Text-heavy bills
Generic messaging
Eroded trust
Support burden

How Lont helps

Turn complex information into clear understanding.

Personal to usage

Tailor communication to each customer's usage, contract and language, so it's relevant to them.

Bills made clear

Turn a confusing statement or rate change into a short, clear explanation customers follow.

Trust through clarity

When customers understand their bills and changes, trust grows and complaints fall.

Consistent at scale

Every customer gets a clear, consistent message, generated automatically, however large the base.

The journey

One system across the customer lifecycle.

From move-in to winback, the same layer makes every message personal and clear, across a full customer base.

Move-in & signup
A new address, a new contract, a first meter reading. A short personal welcome sets expectations before the first bill can break them.
First bill & usage
Consumption, tariffs and estimated readings confuse more than they inform. Explained against the customer's own usage, the bill starts making sense.
Rate & tariff changes
Price changes are the trust test. A personal explanation of what changes and why, per contract, keeps customers from assuming the worst.
Service & outage moments
Planned work and disruptions affect real addresses. Personal, local updates tell each customer what it means for them.
Retention & winback
Switching is one comparison site away. Customers who understand their usage and their deal have a reason to stay.

The engine's proof Model the outcomes

FAQ

Questions from utilities.

What utility communication does it cover?

Essential operational messaging: usage and consumption updates, billing and rate changes, service notifications and outages, the information customers most need to understand.

How does it reduce support contacts?

By making bills and changes clear upfront. Personalized explanations answer the question before the customer calls, and analytics show which messages still need work.

Can it scale across our customer base?

Yes. Personalized video is generated automatically at runtime, so communication stays clear and consistent across a large base. Different levels of privacy protection are possible, including setups where personal data never reaches Lont's servers.

Get started

Make the next bill make sense.

Share a utility message customers struggle with and we'll show you the personalized-video version.

−10.9% churn
13 → 36 NPS
41–52% click-to-open