Industry · Telecom

Telecom communication customers understand, at carrier scale.

Carriers message constantly about plans, billing and usage, and customers ignore most of it. Lont turns that communication into personalized video each customer understands and can act on, at the scale of millions.

Reduce churn on every update See how it works

Proven impact

Clarity at carrier scale.

The engine behind this is proven in production: a randomized trial across 45,685 Allianz insurance customers.

41–52%Click-to-open

−10.9%Churnin Allianz's renewal flow

10×Faster production

Read the full proof

The problem

Customers get every notification and fully understand few of them.

Carriers send constant notifications about plans, bills and usage, most of them generic text that is easy to ignore. Customers don't see what a message means for their own account, so they call, and support absorbs the overflow.

Notification overload
Generic & text-heavy
Confused customers
Overwhelmed support

How Lont helps

Make every message clear to the customer who gets it, at carrier scale.

Personal to the customer

Tailor billing, usage and plan messages to each customer's account and situation.

Clear and actionable

Turn a confusing bill or plan change into a short explanation with a built-in next step.

Less support volume

Answer the question before the customer asks it, which removes the contacts a generic notification creates.

Built for scale

Generate personalized video for millions of customers automatically, with consistent messaging.

The journey

One system across the subscriber lifecycle.

Signup, billing, changes, renewal: the same layer explains each moment per customer, at carrier scale.

Signup & activation
A customer who understood their plan on day one isn't surprised by the bill on day thirty.
First bill
The first bill carries pro-rata charges, one-off fees and a number nobody expected. Explained per customer, it becomes a non-event.
Watch this moment live
Plan changes
Price and plan updates read as bad news until they're explained. A personal video says what changes for this customer and what it costs, before they call to ask.
Upgrades & upsell
Usage data knows who's outgrowing their plan. Relevant, personal offers convert without feeling like spam.
Renewal & winback
Out-of-contract customers leave quietly. A personal recap of what they have, and what it is worth, reaches them before a competitor's offer does.

The engine's proof Model the outcomes

FAQ

Questions from carriers.

What telecom communication does it cover?

High-volume operational messaging: billing explanation, usage updates, plan changes and service notifications, the messages that generate the most support contacts.

Can it handle millions of customers?

Yes. Each personalized video is generated automatically at runtime, so Lont scales to millions while keeping messaging consistent. Different levels of privacy protection are possible, including setups where personal data never reaches Lont's servers.

How does it reduce support cost?

Clearer, personalized communication answers questions upfront. Segment-level analytics show which messages still drive contact, so you can keep improving them.

Get started

Make a confusing bill make sense.

Pick a high-volume telecom message and we'll show you the personalized-video version.

−10.9% churn
13 → 36 NPS
41–52% click-to-open