Interactive demo

Four people. One moment each. Two endings.

Pick a person. Watch their moment go wrong as text. Then rewind, and see the same moment land as a video made just for them.

InsuranceMoment: RenewalInsurance customer

Sarah's renewal moment

Sarah has been insured for five years, the last three claim-free. Her renewal is the one moment each year she decides whether to stay.

Sarah at home

Fig. 01 — The moment

Her premium is going up 8%. How she finds out decides everything.

Premium +8%Renewal Sep 123 claim-free years

Fig. 02 — Ending A: the letter

The version that costs you customers.

What lands

The renewal email Sarah received

A 900-word letter lands.

Accurate, complete. Unread.

What happens

Renewal letter · p. 2 of 3

She skims for 8 seconds.

Filed under “later”. Later never comes.

What sticks

+8%

the only line she registered

+8% is all that sticks.

No why. No value. Just a bigger number.

The ending

A churn dashboard trending up

She cancels after five years.

Claim-free and loyal, gone in one click.

Status-quo figures are illustrative; the measured results are in the scoreboard below.

Now rewind. Same Sarah, same +8%.

One thing changes: how she finds out.

Fig. 03 — Ending B: with Lont

The version where she stays.

  1. A personal video notification on Sarah's phone

    A notification with her name on it.

    One tap from watching. No login, no PDF attachment.

  2. She presses play: 80 seconds, made for her.

    Built from her policy data, not a template: what changed, why it changed, and what her cover has been doing for her all along. And when her windshield offer appears, press it: the checkout opens inside the video.

  3. Unexpected damage
    Roadside assistance
    Weather incidents
    Windshield option

    Then it reminds her why the cover matters.

    Not an apology for the price, but a reminder of what it buys: cover for unexpected damage, help at the roadside, protection when the weather turns. Value she'd forgotten she had.

  4. LocationTexas
    VehicleHonda Civic 2022
    Claim-free years3 years
    Renewal dateSep 12
    Premium change+8%

    All of it rendered from data you already have.

    Her car, her three claim-free years, her renewal date, her perks: straight from the policy system. Nobody filmed anything.

  5. Sarah, reassured

    She renews before she ever compares.

    She understood the price, remembered the value, and took the upgrade. The renewal became a loyalty moment.

Fig. 04 — The scoreboard

The gap between the endings, measured.

−10.9%Churn
13 → 36NPS
41–52%Click-to-open

Measured · randomized controlled trial, 45,685 Allianz customers

Measured against a control group in the same renewal flow. Not one KPI; three moved together.

Fig. 05 — How Ending B gets made

Build the message once. Lont renders one per person.

From the data you already have, under rules you control. No filming, no production backlog. Update a scene once and every video updates.

Fig. 06 — The whole journey

One moment today. The same layer covers the rest.

This demo shows Sarah's renewal. Every other moment runs on the same programmable video layer; new moments light up as demo films are produced.

OnboardingDemo coming soon
Policy explanationDemo coming soon
ClaimsDemo coming soon
Renewal▶ This demo
Cross-sellDemo coming soon

HealthcareMoment: Medication onboardingPatient

Nadia's first-week moment

Nadia, 67, picks up a new medication. How she takes it in the first week decides whether the treatment works at all.

Fig. 01 — The moment

A new medication. Week one decides if it works.

New prescription2× daily · with foodTurkish-speaking

Fig. 02 — Ending A: the leaflet

The version where treatment fails.

What lands

With:Your medication

Inside:Package leaflet (A4, ×6)

A leaflet ships with the box.

Folded six times, font size 7.

What happens

Package leaflet · fold 4 of 6

She reads jargon, twice.

Medical terms, in her second language.

What sticks

2×…?

half-remembered counter advice

Uncertainty sticks.

With food? Morning? Both pills?

The ending

Incorrect first use

New medications · first month

1 in 3

She stops after ten days.

Or calls. Either way, the treatment stumbles.

Status-quo figures are illustrative; the measured results are in the scoreboard below.

Now rewind. Same Nadia, same prescription.

One thing changes: how it's explained.

Fig. 03 — Ending B: with Lont

The version where treatment works.

  1. Pharmacy nowMerhaba Nadia: your new medication, explained in your language. Tap to watch.

    A video in Turkish, about her box.

    Sent with the prescription, playable at the kitchen table.

  2. Demo film in production

    Merhaba Nadia, yeni ilacınızı birlikte inceleyelim.

    0:02 / 1:10 · Skip Player chapters

    Her dose, her schedule, her warnings.

    One template, adapted to age, language and dosage: automatically, for every patient.

  3. Faster recovery
    Fewer side effects
    No repeat visits
    Help in Turkish

    Then it reminds her why it matters.

    Not just instructions, but what following them protects: faster recovery, fewer side effects, no repeat visits, and help in her own language.

  4. MedicationNew prescription
    Dosage2× daily · with food
    LanguageTurkish
    Interaction checkCleared

    All of it from the pharmacy system.

    Drug, dose, age, language: rendered per patient, in 30+ languages. Nobody films anything.

  5. N

    She starts right on day one.

    Correct dose, correct schedule, full course. No callback needed.

Fig. 04 — The scoreboard

In production, Ending B looks like this.

30+Languages
10×Production speed
3 FTECapacity returned

Live in production · CAREANIMATIONS, 16,000 videos a month

Explainers previously made by hand are rendered automatically: consistent, multilingual, no production burden.

Fig. 05 — How Ending B gets made

Build the message once. Lont renders one per person.

From the data you already have, under rules you control. No filming, no production backlog. Update a scene once and every video updates.

Fig. 06 — The whole journey

One moment today. The same layer covers the rest.

This demo shows Nadia's medication onboarding. Every other moment runs on the same programmable video layer; new moments light up as demo films are produced.

DiagnosisDemo coming soon
PrescriptionDemo coming soon
Medication onboarding▶ This demo
Adherence check-insDemo coming soon
Refill & follow-upDemo coming soon

Telecom & utilitiesMoment: First billTelecom customer

Elena's first-bill moment

Elena switched providers for a promo. Her first bill is €22 higher than the quote. This is where trust breaks or builds.

Fig. 01 — The moment

Her first bill is €61.90. The quote said €39.95.

Quoted €39.95First bill €61.90Promo from cycle 2

Fig. 02 — Ending A: the invoice

The version that burns trust.

What lands

From:Acme Telecom

Subject:Your invoice is ready

“Your invoice is ready.”

A PDF. €61.90, reasons inside.

What happens

Invoice INV-2026-031 · 14 line items

She reads it like a puzzle.

Everything explained, nothing clear.

What sticks

€61.90?!

quoted: €39.95

“They overcharged me” sticks.

The pro-rating never lands.

The ending

Billing contact rate

First invoice · new customers

31%

She calls, then churns.

At promo end, she's gone.

Status-quo figures are illustrative; the measured results are in the scoreboard below.

Now rewind. Same Elena, same €61.90.

One thing changes: the bill explains itself.

Fig. 03 — Ending B: with Lont

The version where trust holds.

  1. Acme Telecom nowHi Elena: your first bill, explained in 50 seconds. Tap to watch.

    Her bill, offered as 50 seconds.

    Delivered in the same email as the invoice.

  2. Demo film in production

    Hi Elena, let's walk through your first bill.

    0:02 / 0:50 · Skip Player chapters

    Her exact numbers, unpacked.

    Pro-rated days, activation, when the promo kicks in: a chapter per line item.

  3. 1 Gbps fiber
    Streaming bundle
    Free data boost
    Loyalty price ahead

    Then it reminds her what she's got.

    The plan is better than the bill she feared: full fiber speed, the streaming bundle, her mobile data boost, and the loyalty price from next cycle.

  4. Pro-rated days€23.40
    Promo−50% from cycle 2
    Next invoice€39.95
    PlanFiber 1 Gbps + Mobile

    Every number from billing, automatically.

    Line items become chapters. No support script required.

  5. E

    No call. No churn. Trust intact.

    She knows next month is €39.95, as promised.

Fig. 04 — The scoreboard

What Ending B is worth: target math.

−30%Billing calls
−8%Early-life churn
+0.4First-bill CSAT

Illustrative targets · reference: the Allianz trial (churn −10.9%)

Target outcomes for this journey, benchmarked on what the same mechanism measured in insurance.

Fig. 05 — How Ending B gets made

Build the message once. Lont renders one per person.

From the data you already have, under rules you control. No filming, no production backlog. Update a scene once and every video updates.

Fig. 06 — The whole journey

One moment today. The same layer covers the rest.

This demo shows Elena's first bill. Every other moment runs on the same programmable video layer; new moments light up as demo films are produced.

SignupDemo coming soon
InstallationDemo coming soon
First bill▶ This demo
Plan changeDemo coming soon
Renewal & winbackDemo coming soon

HR · internal commsMoment: First 90 daysNew employee

David's first-90-days moment

David signed three weeks ago and starts Monday. Everything he's received so far: a portal login. Day one sets the tone for year one.

Fig. 01 — The moment

Three weeks to day one, and only a portal login so far.

Starts Monday12 PDFs waitingBenefits deadline Aug 31

Fig. 02 — Ending A: the portal

The version that stalls day one.

What lands

From:HR Portal

Subject:Welcome! Please review 12 documents

A portal login lands.

Twelve PDFs, equal priority.

What happens

Employee handbook · p. 1 of 40

He opens two of twelve.

The rest wait for “later”.

What sticks

12 PDFs

what he remembers: the wifi password

Only noise sticks.

Deadlines and benefits blur together.

The ending

Benefits enrolled on time

New hires · first 30 days

58%

He misses the benefits window.

Ramp-up drags for weeks.

Status-quo figures are illustrative; the measured results are in the scoreboard below.

Now rewind. Same David, same twelve PDFs.

One thing changes: how his first week reaches him.

Fig. 03 — Ending B: with Lont

The version where day one clicks.

  1. Acme HR nowWelcome David: your first week at Acme, in 80 seconds.

    A welcome made for him.

    In his personal inbox, before day one.

  2. Demo film in production

    Welcome David: your first week at Acme.

    0:02 / 1:20 · Skip Player chapters

    His role, his team, his week one.

    Rendered per hire, re-rendered whenever policies change.

  3. 8% pension match
    €1,500 learning budget
    Health cover day one
    Bike & travel plan

    Then it shows him what he'd never find.

    The good stuff from intranet page 34, surfaced in week one: pension match, learning budget, health cover from day one, even the bike plan.

  4. Benefits deadlineAug 31
    Laptop pickupDay 1 · 9:00
    Team standupMon 9:30
    DeskRotterdam · 4th floor

    Deadlines from the HRIS, automatically.

    Role-specific, location-specific, deadline-aware.

  5. D

    Day one: prepared, enrolled, expected.

    His manager spends week one on work, not logistics.

Fig. 04 — The scoreboard

What Ending B is worth: target math.

95%On-time enrollment
−2 wksTime-to-productivity
−25%HR tickets

Illustrative targets · the same programmable video layer as the measured journeys

Target outcomes. The mechanism is identical: personal, measurable video from data you already have.

Fig. 05 — How Ending B gets made

Build the message once. Lont renders one per person.

From the data you already have, under rules you control. No filming, no production backlog. Update a scene once and every video updates.

Fig. 06 — The whole journey

One moment today. The same layer covers the rest.

This demo shows David's first 90 days. Every other moment runs on the same programmable video layer; new moments light up as demo films are produced.

Offer acceptedDemo coming soon
First 90 days▶ This demo
Benefits enrollmentDemo coming soon
Role changesDemo coming soon
AlumniDemo coming soon

Your journey next

See what one journey can do.

Tell us the moment you want to move (renewals, onboarding, claims) and we'll show you Ending B, with the numbers behind it.

  • −10.9% churn
  • 13 → 36 NPS
  • 41–52% click-to-open

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