Only what's relevant
Show each customer the parts of the policy that apply to them, instead of the whole document.
Use case · Policy explanation
Policies every customer understands.
Coverage, conditions and changes are hard to follow in dense text. Lont turns policy documents into personalized video that shows each customer only the parts that apply to them.
Proven impact
Clarity that earns trust.
Clear policy communication underpins the outcomes Lont produced in a 45,685-customer randomized trial at Allianz.
13 → 36NPS lift
−10.9%Churnunderstood value retains customers
4.5 → 4.7Customer ratingstars
The problem
Customers receive the policy without understanding it.
Policy language is precise, dense and generic by necessity, which makes it hard for any one customer to see what it means for them. They get the document, but not the understanding, and the gap shows up as confusion, mistrust and support calls.
- Dense documents
- Generic for everyone
- Confusion
- Support pressure
How Lont helps
A dense policy becomes a clear explanation.
Plain, visual explanation
Turn coverage, conditions and changes into a clear narrated video anyone can follow.
Builds confidence and trust
When customers genuinely understand their coverage, confusion drops and trust grows.
Consistent every time
Approved templates render deterministically, so the same policy and rules always produce the same explanation.
FAQ
Questions about policy explanation.
How does Lont keep policy explanations accurate?
Execution is deterministic: approved templates and your rules always produce the same explanation for the same inputs. AI is applied only where you allow it, with optional human review.
Does each customer see the whole policy?
No. They see the parts that apply to them. Rules select the right modules per customer, so the explanation stays short and personal.
Can it handle policy changes?
Yes. When terms or coverage change, update the template once; Lont re-renders the correct personalized explanation for every affected customer.
Get started
Make a policy genuinely understood.
Send us a policy that confuses customers and we'll show you the personalized-video explanation.
- −10.9% churn
- 13 → 36 NPS
- 41–52% click-to-open
Thanks, that's in.
We'll be in touch within one business day to set up your walkthrough.