What they have, made clear
Show each member what they've earned, what it's worth and how to use it.
Use case · Loyalty & rewards
Loyalty programs people actually use.
Rewards only drive behavior when customers see and understand them. Lont turns loyalty communication into personalized video that makes each customer's benefits clear, timely and worth acting on.
Proven impact
Engagement that comes back.
Loyalty messages compete for the same attention as every other email. The engine behind these reward videos earned that attention in a 45,685-customer randomized trial at Allianz.
41–52%Click-to-open
13 → 36NPS lift
10×Faster production
The problem
The value is there. Customers just don't see it.
Members earn points and benefits they don't fully understand, engage once and don't return, and let real value expire unused. The program exists, but the reward never feels tangible, so its effect stays small.
- Unclear rewards
- One-and-done engagement
- Dormant value
- Limited impact
How Lont helps
Make rewards tangible and timely.
Points become a reward they can see
Turn abstract points and tiers into a concrete, personal reward moment they can see.
Timed to act
Prompt action at the right moment: before expiry, or when a new benefit unlocks.
Repeat engagement
Relevant, well-timed reward moments turn a passive program into recurring behavior.
FAQ
Questions about loyalty & rewards.
Why do loyalty programs underperform?
Usually because members never see or understand the value they've earned. Lont makes each member's rewards tangible and timely with personalized video, so more value gets used.
How does timing work?
Rules trigger reward moments at the right point (before expiry, at a tier change, or when a new benefit unlocks), so each prompt has a reason the member can see.
Can it scale to a large member base?
Yes. Each personalized reward video is generated automatically at runtime, so the program scales without per-member production.
Get started
Activate the value you already give away.
Show us your loyalty program and we'll show you the personalized reward moments that get used.
- −10.9% churn
- 13 → 36 NPS
- 41–52% click-to-open
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