Insurance communication every customer understands.

The high-stakes ones: onboarding, policy explanation, claims updates, renewals, mid-term changes, or any other message policyholders need to actually watch and understand. These are the moments where misunderstanding turns into churn, calls and risk.

In a randomized controlled trial across 45,685 Allianz customers, personalized video cut churn 10.9% in a single product flow and lifted NPS from 13 to 36. Personalized renewal and onboarding emails reached 41–52% click-to-open, and the onboarding experience rating rose from 4.5 to 4.7 stars.

A message in the channel you already use (email, SMS, portal or app) that opens a short video made for them: their name, their cover, their situation, in their language, with captions. No login, no PDF attachment.

Lont reads from the systems you already run: policy administration, claims, billing and CRM. Your business rules decide what each policyholder sees (cover, tier, no-claims status, renewal date, language), and every video is assembled from that data automatically. Different levels of privacy protection are possible, including setups where personal data never reaches Lont's servers.

Compliance stays in your hands, and Lont makes that workable at scale. Execution is deterministic: the same policy data and rules always produce the same video, so the version your team approved is exactly what each policyholder sees. Nothing changes unless you change it, and AI is applied selectively with optional human review.

That's the logical next effect: most repeat calls happen because the letter didn't answer the question, and a video that explains this policyholder's cover, claim status or renewal answers it before the phone rings. We haven't measured call deflection in a controlled trial yet; the outcomes we have measured are churn, NPS and engagement.

Yes. One system serves P&C, life, health and commercial lines (motor, home, liability and more), personalizes per policyholder and localizes per market.

Yes, and this is where personalization pays twice. In the Allianz flows, each video carried the co-branded partner's label and that policy's specific terms: BMW, Mini, Audi, Volkswagen, Škoda, Cupra and SEAT policies plus a set of leasing companies, each with its own terms, logo, phrasing, and visual and spoken branding. The partner is properly represented instead of flattened into a generic template. The same rules scale across dozens of labels and broker portfolios from one system: every video assembles with the right brand, terms and language automatically.