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Infrastructure

Video as infrastructure, not an asset

Stop treating each video as a handcrafted artifact. Reusable scenes, rules and data mappings produce millions of correct variations and stay maintainable over time.

Most organizations treat video as an asset: a thing you commission, produce, sign off and ship. That model works for a campaign. It breaks the moment you need a different version for every customer, kept correct as products, prices and rules change.

Assets are produced; infrastructure renders

An asset is finished and static. Infrastructure takes structured inputs and produces the right output on demand, every time. Treating video as infrastructure means defining reusable scenes, the rules that combine them and the data that fills them once, then letting the system render millions of correct variations at playback.

Update once, apply everywhere

When a price, a disclosure or a piece of branding changes, you don't re-edit thousands of files. You change the scene or rule once and every affected customer's video re-renders correctly. Maintenance stops scaling with the number of variations. That is the only way personalization keeps working once a real product catalogue is involved.

What makes this work at scale in regulated industries

Infrastructure is also what keeps the output under your control: because every video traces back to a template, a rule and an input, you can reproduce any of them. Asset libraries can't give you that; a rendering layer can.

This is how Lont ran personalized video at Allianz scale, and how healthcare teams automated 16,000 personalized explainer videos a month that were previously made by hand.

Proof

Proven in production.

In a randomized controlled trial across 45,685 Allianz customers, personalized video beat standard communication on churn, NPS and click-to-open.

−10.9%Customer churnin a single product flow, vs. standard communication
13 → 36NPS liftamong customers who remembered the video
41–52%Click-to-openon personalized renewal and onboarding emails

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See it on one of your journeys.

Tell us which journey you want to improve (onboarding, renewals, claims) and we'll show you the personalized-video version, with the numbers behind it.

  • −10.9% churn
  • 13 → 36 NPS
  • 41–52% click-to-open

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